Home > Asterisk, Clients, VoIP > gnudialer

gnudialer

At SSG we’ve recently implemented their first outbound call center. It is based on Gnudialer, an asterisk based outbound dialing system. Gnudialer is a little tricky to set up initially, but works very well, and the developers are quite helpful via their irc channel. The trick is to read all the readme files, and read them again.
The system runs on flat mySQL tables, which makes it pretty easy to report on. It also includes a rudimentary crm that does the trick. You can customize the script the agents see, including updatable data from the crm.

The initial trial was successful, and they will be ramping up to 60 agents within the next few months.

Advertisements
Categories: Asterisk, Clients, VoIP
  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: