Home > Asterisk, Clients, VoIP > gnudialer


At SSG we’ve recently implemented their first outbound call center. It is based on Gnudialer, an asterisk based outbound dialing system. Gnudialer is a little tricky to set up initially, but works very well, and the developers are quite helpful via their irc channel. The trick is to read all the readme files, and read them again.
The system runs on flat mySQL tables, which makes it pretty easy to report on. It also includes a rudimentary crm that does the trick. You can customize the script the agents see, including updatable data from the crm.

The initial trial was successful, and they will be ramping up to 60 agents within the next few months.

Categories: Asterisk, Clients, VoIP
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