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Clear Scalix IMAP Cache for a user

Problems with the IMAP Cache can cause messages not to appear or other mailbox weirdness. I had this happen with several of our local users after an accidental power disruption.

Scalix Community Forums :: View topic – SWA doesn’t show “new” mails

Follow the steps below to clear IMAP cache:

1. make sure the user is logged out, i.e.

Code:
omstat -u all



should not show any more sessions for any user.

2. determine the user folder directory, i.e.

Code:
omshowu -n <lastname> -f



Note: <lastname> should be the lastname of the user in question.

3. Go there (the so-called g-directory of the user)

Code:
cd /var/opt/scalix/??/s/user/????????/



4. This should have a subdirectory called imap-cache. delete that:

Code:
rm -r imap-cache



5.
Restart IMAP service:
    omoff -d 0 -a IMAP & omon IMAP

6. Try accessing the user’s mailbox using IMAP again.

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